Data Center Technician II — Customer-Focused Ops Pro

DataBank; Riverton (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision packages

Short-Term and Long-Term Disability

Life Insurance

401k with company match

Paid Time Off and Holidays

Job summary

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. We seek a Data Center Technician II to deliver proactive end-user support, install circuits, and monitor critical systems in a fast-paced data center environment.

You will work with the Operations Team to handle trouble tickets from inception to resolution, maintain facility cleanliness, and ensure compliance with DataBank security standards while supporting on-call rotations.

Qualifications

• High school diploma required.
• 2-4 years of experience in data center roles.
• College degree in related discipline preferred.

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal.
• Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure.
• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Accurately capture time invested on tasks and tickets/cases including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.

Skills

NOC/SOC/IOC experience

Data center experience

Windows OS

Hardware troubleshooting

Strong communication

Physical lifting

Education

High school diploma

College degree preferred

Tools

DS1/DS3 knowledge

Ethernet/Fiber knowledge

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. We seek a Data Center Technician II to deliver proactive end-user support, install circuits, and monitor critical systems in a fast-paced data center environment.

You will work with the Operations Team to handle trouble tickets from inception to resolution, maintain facility cleanliness, and ensure compliance with DataBank security standards while supporting on-call rotations.