Data Center Technician I: Hands-on Infra & Customer Support

DataBank Holdings, Ltd.; Lenexa (KS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental Insurance

Disability insurance

Life insurance

401k with company match

Paid Time Off

Volunteer Time Off

Paid Holidays

Certification Reimbursement

Job summary

DataBank Holdings Ltd. seeks a Data Center Technician I to join the Operations Team in providing proactive end‑user support by phone, email, and in person.

You will manage tickets, assist with installs, and help maintain facility safety and cleanliness in a fast‑paced data center environment. Responsibilities include escalation to engineering, handling remote hands tasks, and ensuring security standards are followed.

Qualifications

• High school diploma or equivalent.
• 0-4 years of data center or NOC/SOC experience.
• Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems.
• Familiarity with DS1, DS3, Ethernet and dark fiber circuits.
• Strong written and verbal communication skills.
• Must be able to lift a minimum of 50 lbs.

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.
• Assist with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Follow ERP procedures and escalate to on-call staff if needed.
• Perform physical security walkthroughs and administer security sign-in for all customers and visitors, adhering to security standards.
• Capture time invested on tasks and tickets, including timesheets and reporting.
• Maintain facility cleanliness and “Tour Readiness” at all times.
• Follow DataBank Cabling Standards and help manage inventory of tools and equipment.

Skills

Customer service

Team collaboration

Communication skills

Problem solving

Physical stamina

Lifting up to 50 lbs

Networking basics

Education

High school diploma or equivalent

Job description

DataBank Holdings Ltd. seeks a Data Center Technician I to join the Operations Team in providing proactive end‑user support by phone, email, and in person.

You will manage tickets, assist with installs, and help maintain facility safety and cleanliness in a fast‑paced data center environment. Responsibilities include escalation to engineering, handling remote hands tasks, and ensuring security standards are followed.