Data Center Technician II - Infra & Customer Support

DataBank; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, Dental, Vision packages

Short-Term and Long-Term Disability

Life Insurance

401k with company match

Paid Time Off and Holidays

Job summary

DataBank Holdings Ltd. is seeking a Data Center Technician II to provide proactive end-user support via phone, email, and on-site interactions.

You will manage tickets, maintain secure facilities, and install Ethernet, Sonet, and Dark Fiber circuits while monitoring critical systems and escalating per security standards. A background in NOC/SOC/IOC, 2–4 years in data-center roles, and a high school diploma are required; college degree preferred.

Qualifications

• High school diploma required.
• 2-4 years of data center/related experience preferred.
• Must be able to lift up to 50 lbs.
• Reliable transportation and ability to work with minimal supervision.

Responsibilities

• Create and maintain effective customer relationships, with satisfaction as a goal.
• Complete installation, testing and close-out of new customer orders and hardware/software support.
• Monitor and resolve technical issues and alarms with DataBank Infrastructure.
• Perform security walkthroughs and administer sign-in procedures.
• Maintain accurate timesheets and inventory, support vendor maintenance.

Skills

NOC/SOC/IOC experience

Data center experience

Strong communication

Physical ability

Education

High school diploma

College degree in related discipline preferred

Tools

Windows operating systems

Networking cabling (Cat5/6, fiber)

Ethernet/DS1-DS3 familiarity

Job description

DataBank Holdings Ltd. is seeking a Data Center Technician II to provide proactive end-user support via phone, email, and on-site interactions.

You will manage tickets, maintain secure facilities, and install Ethernet, Sonet, and Dark Fiber circuits while monitoring critical systems and escalating per security standards. A background in NOC/SOC/IOC, 2–4 years in data-center roles, and a high school diploma are required; college degree preferred.