Data Center Technician: Cloud Infra Troubleshooter

Amazon Web Services (AWS); Canton (MS); On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Relocation lump-sum stipend

Job summary

AWS Data Services, Inc. in Canton, MS is seeking a Data Center Technician to perform server rack installations, hardware repairs, and network issue diagnostics. The role includes on-call rotations to ensure continuous availability of AWS data centers.

You will collaborate with software, hardware, and network engineers, and support 24/7 operations with shifts including nights and weekends. AWS emphasizes inclusion and growth opportunities.

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).
• Experience in a data center environment is a plus.

Responsibilities

• Performing server rack installations, hardware break-fix, troubleshooting network issues, and responding to incidents to maintain service availability.
• Serving as a primary contact point for internal and external stakeholders.
• Performing on-call duties and participating in maintenance and change management activities.
• Contributing to documentation and process improvements based on issue analysis.
• Assisting in interviewing, training and onboarding new team members.

Skills

Hardware troubleshooting

Networking experience

On-call experience

Education

Bachelor's degree in IT or related field

Tools

Linux OS

Job description

AWS Data Services, Inc. in Canton, MS is seeking a Data Center Technician to perform server rack installations, hardware repairs, and network issue diagnostics. The role includes on-call rotations to ensure continuous availability of AWS data centers.

You will collaborate with software, hardware, and network engineers, and support 24/7 operations with shifts including nights and weekends. AWS emphasizes inclusion and growth opportunities.