Data Center Technician - 24/7 On-Call Ops

Amazon Web Services (AWS); Plain City (OH); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. in Ohio is seeking a Data Center Technician to support server rack installations, hardware break-fix, and network issue resolution.

The role requires on-call work, participation in maintenance and change management, and collaboration with engineers and contractors. You will contribute to documentation, help onboard new team members, and work in a 24/7 data center environment within AWS infrastructure.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Flexible schedule including weekends, nights, and holidays.
• High school diploma or equivalent.
• Knowledge of software system interaction with hardware equipment.
• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Experience in a data center or other critical environment.
• Experience managing work and priorities through a ticketing system.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Server hardware

Flexible schedule

On-call support

Education

High school diploma

Associate's degree in Computer Science / Networking Engineering

Job description

Amazon Data Services, Inc. in Ohio is seeking a Data Center Technician to support server rack installations, hardware break-fix, and network issue resolution.

The role requires on-call work, participation in maintenance and change management, and collaboration with engineers and contractors. You will contribute to documentation, help onboard new team members, and work in a 24/7 data center environment within AWS infrastructure.