Service Engineer

Techlink Systems Inc.; Southaven (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Techlink Systems Inc. in Southaven, MS seeks an On-Site Service Engineer to support Dell PowerEdge servers and data center hardware in enterprise environments. The role involves hands-on installation, repair, and preventive maintenance with direct customer interaction.

You will diagnose failures, replace components, coordinate with internal teams, document activities, and participate in on-call rotations. Contract through 12/31/2026; hours are 8–5, Monday to Friday.

Qualifications

• 3+ years of hands-on experience supporting enterprise servers and data center hardware
• Experience with hardware diagnostics and component replacement
• Familiarity with Linux or similar operating systems
• Ability to lift up to 50 lbs and travel to customer sites

Responsibilities

• Provide on-site technical support for enterprise server hardware
• Diagnose and resolve server hardware failures to minimize downtime
• Perform hardware installation, removal, and replacement of components
• Troubleshoot BIOS/firmware, diagnostics, and server management tools
• Document service activities and resolutions for customers
• Work with customers and internal teams during service events
• Participate in on-call rotations and extended coverage as required

Skills

Hands-on server hardware

Data center hardware expertise

Dell PowerEdge experience

Linux familiarity

Customer-facing communication

On-site service experience

Troubleshooting

Education

Associate's or Bachelor's degree in IT/CS

Tools

Dell iDRAC

Server management platforms (iDRAC/iLO)

BIOS/firmware tooling

Job description

Job Title: Service Engineer
Location (On-site, Remote, or Hybrid?): Southaven, MS (onsite)
Contract Duration: Contract until 12/31/2026
Work Hours: 8-5 Mon-Fri

On-Site Service Engineer Data Center / Server Hardware

Seeking an experienced On-Site Service Engineer (OSE) to provide hands‑on support for enterprise data center servers and hardware environments, including next‑generation AI infrastructure.
This is a hands‑on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer‑facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

• Provide on‑site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands‑on hardware installation, removal, replacement, and repair, including:
• Memory/DIMMs
• CPUs/processors
• Power supplies
• Fans and cooling components
• Hard drives/SSDs
• RAID/HBA components
• NICs and other PCIe components
• GPUs and accelerator hardware
• Motherboards/system boards and other server components
• Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on‑call rotations and provide extended coverage as required

What You Bring Required

• 3+ years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands‑on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer‑facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules

Preferred Qualifications

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate's or Bachelor's degree in IT, Computer Science, or a related field

Important Note

AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.