Data Center Service Engineer

Indotronix Avani Group; Childress (TX); On-site; USD 41,000 - 49,000; Full time

Job summary

Indotronix Avani Group is seeking a server support technician for a 100% onsite role in Childress, Texas. The ideal candidate will provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime. Responsibilities include hardware maintenance, troubleshooting of system issues, and collaboration with internal teams during service events.

The candidate should have 3-5 years of experience, hands-on skills with server components, and familiarity with Linux. This role requires flexibility for on-call support and the ability to lift up to 50 lbs.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Provide on-site support for Dell server and data center systems.
• Perform hardware maintenance including server builds and component replacements.
• Troubleshoot system issues across hardware, firmware, and operating systems.

Skills

Experience supporting servers

Hands-on skills with server components

Strong troubleshooting abilities

Familiarity with Linux or similar operating systems

Ability to work independently and communicate clearly

Education

Associate or Bachelor’s degree in IT or related field

Tools

Dell server hardware

Firmware

Job description

Pay Rate: $41.00/hr + $5/hr (relocation)

100% onsite role

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)

What You’ll Do

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer‑facing environment.
• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving abilities.
• Comfortable working independently on‑site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Associate or Bachelor’s degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.