Data Center Service Engineer

Indotronix; Memphis (TN); On-site; USD 86,000 - 87,000; Full time

Job summary

Indotronix in the Memphis area is seeking a Data Center Service Engineer to provide on-site support for Dell PowerEdge servers and other enterprise hardware. You will diagnose hardware failures, perform installation, replacement, and repair of components, and work with customers to keep downtime to a minimum.

The role requires 3+ years of hands-on server hardware experience, familiarity with BIOS/firmware, and ability to lift up to 50 lbs.

Qualifications

• 3+ years of hands-on experience with enterprise servers or data center hardware.
• Experience diagnosing and replacing components such as memory, CPUs, power supplies, storage, NICs, fans, PCIe components, or GPUs.
• Experience with rack-mounted servers in data center, field service, or customer environments; strong troubleshooting methodology.
• Familiarity with Linux or similar operating systems.
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures to minimize downtime.
• Perform hardware installation, removal, replacement, and repair: memory, CPUs, PSUs, fans, drives, RAID/HBA, NICs, PCIe, GPUs.
• Perform firmware and BIOS updates; use server management tools like iDRAC.
• Document service activities and resolutions; escalate complex issues as needed.
• Collaborate with customers and internal teams during service events to drive resolution.

Skills

Server hardware

Diagnostics

Troubleshooting

On-site support

Tools

Dell iDRAC

Job description

Job Description

Job Description

Position: Data Center Service Engineer

Location: Southaven MS 38671

** Duration: long term contract to hire**

** Pay rate range $41.61/hr on w2**

** Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.**

** Travel: No**

What You’ll Do:

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

Diagnose and resolve server hardware failures and system issues to minimize customer downtime

Perform hands‑on hardware installation, removal, replacement, and repair, including:

Memory/DIMMs

CPUs/processors

Power supplies

Fans and cooling components

Hard drives/SSDs

RAID/HBA components

NICs and other PCIe components

GPUs and accelerator hardware

Motherboards/system boards and other server components

Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration

Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

Execute both reactive break/fix and preventive maintenance following established procedures

Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

Escalate complex technical issues when appropriate

Participate in on‑call rotations and provide extended coverage as required

What You Bring – Required

3+ years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure. Direct, hands‑on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components

Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs

Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment, Strong understanding of server hardware architecture and troubleshooting methodology

Experience with hardware diagnostics, BIOS/firmware, and server management tools

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues, Comfortable working independently in a customer‑facing environment

Ability to clearly communicate technical issues and resolutions to customers and internal teams

Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules

Company Description

Indotronix, founded in 1986 in New York, is a leading provider of IT, Engineering, Clinical, Scientific, and Professional staffing solutions.
As part of the Indotronix Avani Group, the company serves Fortune 500 organizations across diverse industry verticals.
With decades of industry experience and long‑standing client relationships, Indotronix is recognized as a trusted talent and consulting services partner.