Data Center Support Engineer

AMroute LLC; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

AMroute LLC in Atlanta, GA is seeking a Data Center Support Engineer to assist daily data center operations onsite. You will monitor, escalate, and document environment status, coordinate with Dell support, and ensure BIOS and user management tasks are performed as required.

The role requires hands-on experience with PowerEdge servers, IDRAC, and Linux (RHEL/Ubuntu) in a large-scale server setting. Onsite residency is expected five days a week, with training through TechDirect after selection.

Qualifications

• PowerEdge rack/tower experience with IDRAC.
• Proficient with RHEL and Ubuntu OS.
• Experience in a large server environment.

Responsibilities

• Support day to day data center activities
• Proactively walk the data center through the day, watching alerts and amber lights
• Escort dispatched field engineers when applicable
• LOIS parts management (training provided on site)
• Maintain documentation of the environment: serial numbers, elevations, runbooks, etc.
• Coordinate with customer for maintenance activities: power, cooling, containment
• Performs BIOS lifecycle management, adding users, patching
• Triage with Dell support for scheduling FSE break/fix activities
• Works at the direction of the customer team to update versions as needed
• Resource must be onsite 5 days - there are no exceptions

Skills

PowerEdge rack/tower exp

IDRAC exp

RHEL

Ubuntu OS

Large server env

Job description

Job Title: Data Center Support Engineer

Visa: US Citizen or Green Card

Duration: 2080 hours

Location: Atlanta, GA

Note:

• Drug Screen Required

Must Have Skills:

• PowerEdge Rack/Tower Experience, IDRAC experience, RHEL and Ubuntu OS, Experience working in a larger server environment

Nice to Have Skills:

• PowerEdge XE Server

Project Tasks

• Support day to day data center activities
• Proactively walk the data center through the day, watching/alerting customer of amber lights, "hot " doors etc.
• Escort dispatched field engineers (when applicable)
• LOIS parts management (will be trained once onsite)
• Maintain documentation of the environment: serial numbers, elevations, runbooks, etc.
• Coordinate with customer for any maintenance activities: power maintenance, cooling maintenance, containment wall maintenance, etc.
• Performs BIOS lifecycle management, adding users, patching
• Triage with Dell support for scheduling FSE break/fix activities
• Works at the direction of the customer team to update versions as needed
• Resource must be onsite 5 days - there are no exceptions

Training:

After a candidate is selected, they will be required to complete the Client XE Server training via TechDirect. We'll need the partner company to submit the access request promptly so the resident can get started. The plan is for the resident to complete the 50 hours of training during the background‑check period, and this must be finished before the residency start date.