Data Center Security Operations Lead

Quality Technology Services; New Albany (OH); Presencial; USD 85.000 - 125.000; Jornada completa

Descripción de la vacante

Quality Technology Services seeks a Security Operations Manager I to oversee physical security for our data centers, including contract guard operations, alarm investigations and incident reporting. You will coordinate with regional specialists on projects, expansions and security initiatives, while ensuring outstanding customer service and safety.

Responsibilities include supervising frontline staff, coordinating vendor management, driving improvements via KPIs, and ensuring access control,

Formación

• 5+ years of experience in security patrolling and reporting.
• 3+ years of experience managing security vendors, contractors and customers.
• 3+ years working in operations, physical security or equivalent environment.
• 2+ years project management experience.
• Bachelor's degree or five or more years working in an operations, physical security or equivalent environment or Associate's degree or three or more years experience working in an operations, physical security or equivalent environment.
• Must be able to travel up to 10% including the ability to travel to other sites to provide training and support as needed.

Responsabilidades

• Supervise contract frontline security staff and daily security operations to provide a safe experience for all who enter the facility.
• Manage security operations for a data center.
• Maintain coordination with security vendor management for continuous improvement, training and documentation of lessons learned.
• Interface with vendors in system repairs for current sites and new security for construction.
• Evaluate and drive improvements of contract guard operations using KPIs and training.
• Ensure security protocols, including cameras, alarms, patrolling, incident documentation and logs, are followed daily.
• Verify data center security programs meet corporate standards.
• Remain available 24/7/365 for emergencies and coordination.
• Onboard new contract security staff for sites under construction.
• Ensure all security systems (Access Control, Visitor Management, Service Now, CCTV) are functional.
• Create, assign, and issue facility access badges.
• Investigate incidents and provide timely notifications.
• Know emergency response plans and lead drills.
• Maintain equipment through preventive maintenance programs.
• Develop relationships with law enforcement and EMS.
• Generate reports and prepare presentations for stakeholders and audits.

Conocimientos

Security patrols

Vendor management

Operations experience

Project management

Travel readiness

Educación

Bachelor's degree

Associate's degree

Herramientas

ProWatch

Genetec

Descripción del empleo

Quality Technology Services seeks a Security Operations Manager I to oversee physical security for our data centers, including contract guard operations, alarm investigations and incident reporting. You will coordinate with regional specialists on projects, expansions and security initiatives, while ensuring outstanding customer service and safety.

Responsibilities include supervising frontline staff, coordinating vendor management, driving improvements via KPIs, and ensuring access control,