Data Center Optical Transport Lead

Ericsson; Omaha (NE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Job summary

Ericsson is seeking a skilled Data Center Technician III based in Council Bluffs, IA, to lead installation, maintenance and operation of optical transport within customer data centers. You will bridge customers and Ericsson vendors, ensuring high-quality execution across installations, migrations, remediation, break/fix and remote hands tasks.

The role requires strong hands-on fiber optics experience, optical testing expertise, and proven leadership.

Qualifications

• 3–15 years of experience in data center operations or similar technical environment with direct customer interaction.
• Hands-on experience with connectorized fiber optic cabling (single-mode/multi-mode) and structured cabling.
• Experience with optical testing and transport troubleshooting.
• Proven experience leading a team.
• Excellent written and verbal English for customer-facing communications.
• Strong organizational, administrative, and documentation skills using customer apps or MS Office.
• Ability to multitask and stay composed in fast-paced, high-availability environments.
• Commitment to safety standards and quality requirements.

Responsibilities

• Conduct daily audits of work performed at customer data centers and provide feedback to 3PP technicians.
• Interact with customers via ticketing tools or face-to-face, providing clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities.
• Conduct and/or supervise optical testing using OTDRs, power meters, light sources, VFLs, etc.
• Deliver services by following Methods of Procedure and engineering documents.
• Read cut sheets and network design docs to ensure correct port connections and cable management.

Skills

Data center ops

Fiber optic cabling

Optical testing

Team leadership

English communication

Tools

OTDRs

Power meters

Light sources

VFLs

Job description

Ericsson is seeking a skilled Data Center Technician III based in Council Bluffs, IA, to lead installation, maintenance and operation of optical transport within customer data centers. You will bridge customers and Ericsson vendors, ensuring high-quality execution across installations, migrations, remediation, break/fix and remote hands tasks.

The role requires strong hands-on fiber optics experience, optical testing expertise, and proven leadership.