Data Center Technician III: Fiber & Optical Lead

Ericsson; Urbandale (IA); On-site; USD 55,000 - 90,000; Full time

Job summary

Ericsson Inc. does not sponsor U.S work authorizations for this job position and is based in Council Bluffs, Iowa.

The Data Center Technician III will lead installation, maintenance, and operation of optical transport and infrastructure within customer data centers, interfacing with customers and vendors to ensure high-quality execution. The role requires hands-on fiber cabling expertise, optical testing, and the ability to oversee a team across installations, migrations, remediation, break/fix,

Qualifications

• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Proven experience leading a team.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Responsibilities

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face‑to‑face, providing clear and concise reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management

Skills

Data center operations

Fiber optic cabling

Optical testing

Team leadership

English communication

Documentation

Safety compliance

Tools

OTDRs

Fiber testing tools

MoPs interpretation

Network diagrams reading

Job description

Ericsson Inc. does not sponsor U.S work authorizations for this job position and is based in Council Bluffs, Iowa.

The Data Center Technician III will lead installation, maintenance, and operation of optical transport and infrastructure within customer data centers, interfacing with customers and vendors to ensure high-quality execution. The role requires hands-on fiber cabling expertise, optical testing, and the ability to oversee a team across installations, migrations, remediation, break/fix,