Data Center Optical Technician Lead (Remote)

Ericsson AB; Del Rio (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Parental/maternity leave

Employee stock purchase plan

Job summary

Ericsson is seeking a Data Center Technician III to lead work in customer environments and co-locations, ensuring reliable installation, maintenance, and operation of optical transport and infrastructure. The role interfaces with customers and vendors, audits quality, and drives high standards across installations and migrations.

Expect frequent travel to non-home market sites up to 50% and work in fast-paced, high-availability environments while upholding safety and process standards.

Qualifications

• 3–15 years of data center operations experience with direct customer interaction.
• Hands-on experience with connectorized fiber optic cabling (single‑mode and multi‑mode), LC, fan‑outs, and structured cabling.
• Experience with optical testing and transport troubleshooting.
• Strong command of English for customer-facing communications and relationship building.
• Ability to multitask in high-availability environments and adhere to safety standards.

Responsibilities

• Conduct daily audits of work in customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or face-to-face, delivering clear reports.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities.
• Perform and supervise optical testing using meters, light sources, VFLs, OTDRs, and test sets.
• Deliver services by interpreting procedures, documents, vendor docs, and network diagrams.
• Read cut sheets and network designs to ensure correct port connections and cable management.

Skills

Team lead experience

English proficiency

Office suite skills

Data center ops experience

Fiber optic cabling

Optical testing

Multitasking under pressure

Safety standards

Job description

Ericsson is seeking a Data Center Technician III to lead work in customer environments and co-locations, ensuring reliable installation, maintenance, and operation of optical transport and infrastructure. The role interfaces with customers and vendors, audits quality, and drives high standards across installations and migrations.

Expect frequent travel to non-home market sites up to 50% and work in fast-paced, high-availability environments while upholding safety and process standards.