Data Center Operations Technician II

TierPoint; Andover (MA); On-site; USD 27,428 - 41,148; Full time

Job summary

TierPoint is seeking an Operations Technician II in Andover, Massachusetts. This role requires strong technical skills and a commitment to customer service as you manage systems and solve issues in a high-tech environment.

Key responsibilities include assisting in hardware maintenance, monitoring alerts, and ensuring security compliance. The ideal candidate has a high school diploma, technical expertise, and is ready to work under a flexible shift schedule, including nights and weekends.

Qualifications

• Adequate professional experience and knowledge to perform job responsibilities.
• Ability to work on multiple projects simultaneously.
• Ability to operate in fast-moving environments.

Responsibilities

• Assist in installation and maintenance of servers and network equipment.
• Monitor and respond to power and network alerts.
• React promptly to alarms and escalate critical incidents.

Skills

Technical skills

Customer service mindset

Excellent verbal and written communication

Ability to prioritize and organize

Ability to work in team-oriented environments

Education

High School degree or equivalent

Tools

MS Office Suite

Windows-based applications

Job description

TierPoint is seeking an Operations Technician II in Andover, Massachusetts. This role requires strong technical skills and a commitment to customer service as you manage systems and solve issues in a high-tech environment.

Key responsibilities include assisting in hardware maintenance, monitoring alerts, and ensuring security compliance. The ideal candidate has a high school diploma, technical expertise, and is ready to work under a flexible shift schedule, including nights and weekends.