Data Center Operations Technician – Customer Focus

Equinix; Valley (AL); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Employee Assistance Program

Health insurance

Retirement plan

Paid time off

Job summary

Equinix in the United States is seeking an Operations Associate to support semi-routine data center tasks across queue management, installations, cross-connects, and testing.

You will follow standard operating procedures, keep detailed records, and coordinate with internal teams to ensure timely delivery of services for customers and partners. This role emphasizes reliability, safety, and strong customer focus in a fast-paced environment.

Qualifications

• Typically requires a high school diploma and 1-2 years of equivalent work experience.

Responsibilities

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times.
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests.
• Ensures adherence to commit times within standard operating procedures.
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems.
• Rack and stack semi-routine customer equipment tickets.
• Supports intra-cage infrastructure installations by following standard operating procedures of semi-routine customer installs.
• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing).
• Learns to install across connect circuits under supervision.
• Supports semi-routine standard operating testing and installations of customer assets.

Skills

Customer service

Attention to detail

Time management

Job description

Equinix in the United States is seeking an Operations Associate to support semi-routine data center tasks across queue management, installations, cross-connects, and testing.

You will follow standard operating procedures, keep detailed records, and coordinate with internal teams to ensure timely delivery of services for customers and partners. This role emphasizes reliability, safety, and strong customer focus in a fast-paced environment.