Data Center Customer Operations Lead IV

Equinix; Carteret (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Health benefits

PTO & Holidays

Job summary

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. Join our operations team to maintain and evolve critical infrastructure that powers the digital world and delivers real impact for customers and communities.

This backfill position in New York City offers comprehensive benefits and growth opportunities.

Qualifications

• Typically requires a high school diploma and 2-4 years of equivalent work experience

Responsibilities

• Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times.
• Supports cross-functional teams to collaborate on customer tickets.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.
• Supports and participates in installations and cross-connect tasks.
• Provides input to improve processes and Escalates more advanced circuits as needed.

Education

High school diploma

Job description

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. Join our operations team to maintain and evolve critical infrastructure that powers the digital world and delivers real impact for customers and communities.

This backfill position in New York City offers comprehensive benefits and growth opportunities.