Data Center Experience Specialist

Equinix, Inc.; San Jose (CA); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits

Job summary

Equinix, Inc. is seeking an on-site Administrative Specialist to support datacenter facilities with semi-routine responsibilities.

You will answer calls, process work requests, coordinate customer visits, and maintain schedules and records while working closely with the ERC and cross-functional teams. The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced data-center environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of related experience preferred.
• Strong communication and coordination skills required.

Responsibilities

• Provide administrative support to datacenter facilities on semi-routine tasks.
• Answer incoming calls following standard procedures.
• Review and respond to semi-routine work requests in the systems (dispatch, updates, etc.).
• Coordinate site visits and schedules for customers in the data center.
• Maintain conference room and tour schedules while customers are on-site.
• Coordinate activities with the Equinix Response Center as needed.
• Keep records of activities (circuit inventories, power inventories, labor hours).
• May assist with purchase requisitions and vendor coordination.
• May assist with special projects.

Skills

Customer support

Administrative support

Scheduling & coordination

Communication

Education

High school diploma or equivalent

Job description

Equinix, Inc. is seeking an on-site Administrative Specialist to support datacenter facilities with semi-routine responsibilities.

You will answer calls, process work requests, coordinate customer visits, and maintain schedules and records while working closely with the ERC and cross-functional teams. The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced data-center environment.