Data Center Operations Specialist - Process & Support

Equinix, Inc; Dallas (TX); On-site; USD 71,000 - 107,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

Equinix, Inc. in Dallas is seeking an Operations Support Senior Associate to help maintain and optimize critical data center operations.

You will work with data systems, document procedures, and collaborate with experienced teams to resolve routine issues and drive efficiency. The role emphasizes process improvement, system support across platforms like ServiceNow and Salesforce, data analysis, and creating training materials.

Qualifications

• 1+ years of experience in operations support, technical support, systems administration, data center operations, or a related field.
• Advanced Diploma, Associate Degree, or Bachelor's Degree, or equivalent combination of education and experience.
• Strong analytical and problem‑solving skills.
• Excellent organizational and documentation abilities.
• Experience working with business systems and operational tools is preferred.
• Ability to collaborate effectively within a team environment and learn from experienced technical professionals.
• Ability to work between software platforms and coordinate with company IT groups in troubleshooting efforts.
• Basic knowledge of data analysis, process improvement, and project coordination.

Responsibilities

• Assist with the resolution of routine technical issues and escalations under the guidance of senior team members.
• Provide support related to system functionality, cable certification, fiber and cable testing, and installation processes.
• Collaborate with Data Center teams to identify and recommend solutions to operational challenges.
• Assist with operational exceptions, non-standard scenarios and escalations, partnering with senior team members and appropriate stakeholders to identify the correct path forward.
• Independently resolve routine operational and technical issues and support more complex escalations in collaboration with senior team members and subject matter experts.
• Review operational processes and workflows to identify opportunities for greater efficiency and effectiveness.
• Participate in initiatives that improve provisioning timelines, operational consistency, and overall service quality.
• Support implementation of process enhancement solutions.
• Support business‑critical systems used by Data Center Operations, including platforms such as ServiceNow, Salesforce/LTC, Siebel, JARVIS, DART, and other operational systems.
• Assist with troubleshooting user access, single sign‑on issues, system requests, and other operational support needs.
• Partner with experienced team members to resolve identified system issues.
• Investigate operational issues and customer concerns to identify trends and recurring support needs.
• Utilize reports and data analysis to help determine root causes and recommend corrective actions.
• Perform data validation and cross‑checks to ensure accuracy and consistency.
• Develop and maintain technical and operational documentation for internal teams.
• Assist in creating training materials, job aids, and process guides.
• Support knowledge‑sharing initiatives across the organization.
• Participate in User Acceptance Testing (UAT) activities by documenting results and validating system functionality.
• Manage assigned portions of larger operational or technology projects.
• Track project deliverables and communicate progress to stakeholders.

Education

Advanced Diploma / Associate Degree / Bachelor's Degree or equivalent

Job description

Equinix, Inc. in Dallas is seeking an Operations Support Senior Associate to help maintain and optimize critical data center operations.

You will work with data systems, document procedures, and collaborate with experienced teams to resolve routine issues and drive efficiency. The role emphasizes process improvement, system support across platforms like ServiceNow and Salesforce, data analysis, and creating training materials.