Data Center Customer Operations Technician - III

Equinix, Inc.; Boca Raton (FL); On-site; USD 46,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Program

Health Insurance

Retirement Plan

Job summary

Equinix, Inc. is hiring a Technical Operations Technician III (L3) in the United States. This experienced role requires hands-on work with customer equipment, cabinets, and infrastructure in a mission-critical data center.

You will rack and stack equipment, follow Visio/SOP instructions, and coordinate with Networking or Engineering as needed. You will troubleshoot complex cabling and circuits, perform fiber terminations, and maintain thorough documentation while adhering to safety and quality

Qualifications

• High School Diploma or equivalent with 1-2 years hands-on experience.
• Hands-on experience in a data center or mission-critical environment.
• Strong technical troubleshooting skills and ability to work independently on complex tasks.
• Experience with structured cabling, fiber optics, cross-connects and customer installations.
• Solid mechanical and/or electrical aptitude at a system level.
• Ability to document work clearly, follow procedures, and meet time-bound commitments.
• Capable of lifting up to 50 lbs and performing physical tasks in confined spaces.
• Flexibility to work shifts and on-call rotations for 24x7 operations.

Responsibilities

• Independently perform installation, de-installation, and modification of customer equipment, cabinets, and infrastructure.
• Execute racking and stacking of servers, network devices, and cabinets to Equinix standards.
• Interpret and implement instructions using Visio drawings, spreadsheets, tickets, and SOPs.
• Install, test, and troubleshoot complex cabling and circuit infrastructure, including fiber and copper.
• Perform advanced fiber terminations and support varied circuits.
• Troubleshoot service and infrastructure issues and coordinate with Networking or Engineering as needed.
• Manage work through a ticketing system with prioritization and time tracking.
• Partner with customers to resolve technical issues and ensure quality service.
• Maintain detailed documentation for all work performed.
• Lead or support cage, cabinet, or infrastructure modification activities.
• Act as a technical resource for L1/L2 technicians and complete all required training.
• Adhere to safety, security, and change-management requirements.

Skills

Troubleshooting

Structured cabling

Fiber optics

Cross-connects

Mechanical aptitude

Electrical aptitude

Documentation

Physical stamina

Shifts/on-call

Education

High School Diploma

Tools

Visio

Spreadsheets

Ticketing System

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Equinix data centers are mission‑critical facilities, supporting hospitals, laboratories, financial institutions, and public safety organizations worldwide. Service continuity is essential, and operational excellence is required at all times.

Technical Operations Technician III (L3)

This is an experienced, hands‑on role responsible for independently executing complex customer and infrastructure work within the IBX. This role performs advanced installations, troubleshooting, and circuit support while ensuring adherence to safety, quality, and SLA commitments. The Tech Ops III operates with minimal supervision, serves as a point of escalation for less complex issues, and may lead defined technical tasks or small‑scale infrastructure modifications.

Core Responsibilities

• Independently perform installation, de‑installation, and modification of customer equipment, cabinets, and infrastructure
• Execute racking and stacking of servers, network devices, and cabinets to Equinix standards
• Interpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs
• Install, test, and troubleshoot complex cabling and circuit infrastructure, including fiber, twisted‑pair copper, and coax
• Perform advanced fiber terminations and support switched, multiplexed, and media‑converted circuits
• Troubleshoot service and infrastructure issues; coordinate and expand to Networking or Engineering teams when required
• Manage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking
• Partner directly with customers to resolve technical issues and ensure a high‑quality service experience
• Maintain detailed and accurate documentation for all work performed, including configurations and change records
• Lead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards
• Act as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies
• Complete all required technical, safety, and compliance training within required timeframes
• Adhere to all safety, security, and change‑management requirements within a critical facilities environment

Qualifications & Experience

• High School Diploma or equivalent with 1-2 years of hands‑on of experience required
• Demonstrated hands‑on experience in a data center or mission‑critical environment
• Strong technical troubleshooting skills, with the ability to work independently on complex tasks
• Proven experience with structured cabling, fiber optics, cross‑connects, and customer installations
• Solid mechanical and/or electrical aptitude at a system level
• Ability to clearly document work, follow established procedures, and meet time‑bound commitments
• Capable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing, bending, and working in confined spaces, with or without accommodation
• Flexibility to work shifts and on‑call rotations as required to support 24x7 operations

The targeted pay range for this position in the following location is / locations are:

United States - MI3 Miami : 46,400 - 69,600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full‑time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff…

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