Data Center Operations Support Specialist

Equinix; El Segundo (CA); On-site; USD 78,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Equinix is seeking an Operations Support Engineer (entry level) to provide basic technical and systems support under supervision. The role contributes to documentation, training materials, and process improvements within Data Center Operations.

You will assist in handling system issues, data analysis, and cross-functional project tasks, working with senior engineers to ensure reliable infrastructure and customer impact minimization.

Qualifications

• 1+ years experience
• Advanced Diploma to a Bachelor's Degree

Responsibilities

• Provides basic technical and systems support under supervision of senior staff
• Reviews basic business and technical processes and identifies opportunities for improvement
• Provides basic system support for Data Center operations systems (e.g., Remedy, Oracle, Siebel)
• Reviews issues and data patterns to identify type of issue (system, training, etc.)
• Drafts documentation for internal review
• Assists in development of training materials
• Shadows senior team in UAT and documents findings
• Manages a piece of a larger project as assigned

Education

Advanced Diploma to a Bachelor's Degree

Job description

Equinix is seeking an Operations Support Engineer (entry level) to provide basic technical and systems support under supervision. The role contributes to documentation, training materials, and process improvements within Data Center Operations.

You will assist in handling system issues, data analysis, and cross-functional project tasks, working with senior engineers to ensure reliable infrastructure and customer impact minimization.