Data Center Operations Leader — Swing Shift

Amazon Data Services, Inc.; New Carlisle (OH); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSUs (Restricted stock units)

Sign-on bonus

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in New Carlisle, IN, is seeking a Technology Manager to lead data center operations and a diverse team of engineers and technicians.

You will define strategies, mentor staff, sponsor projects, and propose technical solutions for hardware and network diagnostics with 24/7 on-call rotation. The role requires hands-on leadership across facilities, documentation, site-level project work, and a focus on customer experience and process improvements in a global data center

Qualifications

• 4 years of Information Technology (IT) experience, or Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 2 years of people management experience.
• 2 years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.

Skills

People management

IT experience

On-call support

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

System management tools

Client/server environments

Job description

Amazon Data Services, Inc. in New Carlisle, IN, is seeking a Technology Manager to lead data center operations and a diverse team of engineers and technicians.

You will define strategies, mentor staff, sponsor projects, and propose technical solutions for hardware and network diagnostics with 24/7 on-call rotation. The role requires hands-on leadership across facilities, documentation, site-level project work, and a focus on customer experience and process improvements in a global data center