Night Shift Data Center Operations Lead

Amazon Inc.; Jeffersonville (OH); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. in Ohio seeks a Data Center Operations Manager for night shifts to lead a cross-location team responsible for 24/7 data center operations. You will drive ticket triage, staffing, and process improvements while coordinating hardware logistics and outages.

You will mentor staff, define career paths, and sponsor projects, ensuring KPIs are met and customer satisfaction remains high. Travel between sites may be required, with on-call duties included.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

People management

IT operations

Hardware diagnostics

On-call coordination

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

System management tools

Client/server environments

Networking fundamentals

Job description

Amazon Data Services, Inc. in Ohio seeks a Data Center Operations Manager for night shifts to lead a cross-location team responsible for 24/7 data center operations. You will drive ticket triage, staffing, and process improvements while coordinating hardware logistics and outages.

You will mentor staff, define career paths, and sponsor projects, ensuring KPIs are met and customer satisfaction remains high. Travel between sites may be required, with on-call duties included.