Data Center Operations Leader

Tierpoint LLC; Bellevue (NE); On-site; USD 83,000 - 133,000; Full time

Job summary

TierPoint LLC is seeking a Data Center Operations Manager to oversee four facilities, including staffing 24x7, facility testing, and preventive maintenance. You will manage hardware assets, drive operational efficiency, and coordinate cross-site projects with minimal supervision.

The role requires 7–10 years in tech-based customer support and data center ops, a Bachelor's in CS or equivalent, and strong leadership and communication skills.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 7-10 years progressive experience in a technology-based customer support and data center operations environment.
• Strong project management and staff leadership abilities.
• Ability to work evenings and weekends as required overseeing critical maintenance activities.
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Maintain staffing plan to meet business needs and objectives.
• Ability to manage multiple teams, some remote locations.
• Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance.
• Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews.
• Define employee goals and objectives.
• Maintain staff schedule to meet appropriate shift coverage.
• Task manage resources for complex or high-profile installations.
• Oversee and drive projects to on-time completion.
• Develop positive relationships with all marquis customers.
• Provide leadership in resolving/addressing customer issues.

Skills

Leadership

Project management

Networking basics

Electrical principles

Communication skills

MS Office

Windows-based systems

Education

Bachelor's degree in Computer Science or equivalent experience

Tools

MS Office Suite

Windows-based systems

Job description

TierPoint LLC is seeking a Data Center Operations Manager to oversee four facilities, including staffing 24x7, facility testing, and preventive maintenance. You will manage hardware assets, drive operational efficiency, and coordinate cross-site projects with minimal supervision.

The role requires 7–10 years in tech-based customer support and data center ops, a Bachelor's in CS or equivalent, and strong leadership and communication skills.