Data Center Manager: Lead 24/7 Ops & Talent

TensorWave; Tucson (AZ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Stock Options

Medical, Dental, Vision insurance

HSA Contributions

Disability Insurance

Life Insurance

Flexible PTO

Paid Holidays

Parental Leave

Job summary

The role requires 5+ years in data center ops with leadership, experience in monitoring tools, and vendor management. We offer stock options, comprehensive health coverage, and generous PTO while supporting professional growth.

Qualifications

• 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role.
• Demonstrated experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management
• Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar)
• Proven ability to hire, train, and lead technical operations teams
• Excellent written and verbal communication skills, particularly in high-pressure incident scenarios
• Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent)

Responsibilities

• Lead, mentor, and schedule a team of 8 Data Center Technicians, fostering a culture of technical excellence and accountability.
• Conduct regular 1:1s, performance reviews, and skill-gap assessments to keep the team ahead of evolving technologies.
• Oversee the Inventory/RMA Specialist to ensure lean hardware replacement cycles and minimal downtime.
• Manage installation, cabling, and decommissioning of server, storage, and networking hardware.
• Serve as primary escalation point for data center incidents and coordinate RCA.
• Monitor power, cooling, and space utilization; forecast growth with the Director.
• Supervise third-party contractors (HVAC, Electrical, Security) to avoid disruption.
• Ensure 100% accuracy in the DCIM database and regulatory audit readiness.

Skills

Team leadership

Incident management

Data center operations

Shift scheduling

Vendor management

Communication

Monitoring & observability

Education

CDCP Certificate

CDCS Certificate

ITIL Foundation

PMP

OSHA10

Tools

Grafana

Prometheus

PagerDuty

ServiceNow

Jira

Job description

The role requires 5+ years in data center ops with leadership, experience in monitoring tools, and vendor management. We offer stock options, comprehensive health coverage, and generous PTO while supporting professional growth.