Data Center Operations Lead (Onsite)

11 11 Systems; Scottsdale (AZ); On-site; USD 77,000 - 93,000; Full time

Job summary

11:11 Systems in Scottsdale, AZ, is seeking a Lead Specialist, Data Center Operations to manage on-site support in a fast-paced production data-center environment. You will combine hands-on operational work with day-to-day team leadership, serving as the escalation point in the manager's absence and ensuring service continuity.

The role covers coordinating installations, monitoring power and cooling, responding to tickets, guiding junior staff, and maintaining compliance with SOC 2, ISO 27001,

Qualifications

• Bachelor's degree in a technical discipline or equivalent experience.
• 7-9 years of networking experience, preferably in data-center or tech support.
• Demonstrated prior experience leading people in team lead or supervisory roles.
• Strong customer service orientation and interpersonal skills.
• Excellent written and verbal communication, especially during escalations.
• Must be legally eligible to work without visa sponsorship.

Responsibilities

• Assist with technology installation, securing cabinets, racking equipment, and cabling.
• Provide on-site customer service to clients in the data center.
• Follow defined standard operating procedures and update tickets as needed.
• Perform initial device provisioning and OS deployment; basic network troubleshooting.
• Monitor UPS, PDU loads, and generator readiness for power infrastructure.
• Escalate issues to meet SLA requirements and coordinate cross-team responses.
• Monitor HVAC, containment, humidity levels, and prevent overheating.
• Provide on-site vendor support for maintenance and upgrades.
• Ensure compliance with SOC 2, ISO 27001, HIPAA, PCI-DSS, and data handling policies.
• Lead and mentor team members; maintain safe work practices and service quality.
• Coordinate incident response and cross-functional communication.
• Maintain continuity in data center operations when manager is unavailable.

Skills

Leadership experience

Customer service

Communication skills

Multi-tasking

Problem solving

Work authorization

Education

Bachelor's degree in technical discipline

Tools

PXE boot

iLO/iDRAC/KVM

Job description

11:11 Systems in Scottsdale, AZ, is seeking a Lead Specialist, Data Center Operations to manage on-site support in a fast-paced production data-center environment. You will combine hands-on operational work with day-to-day team leadership, serving as the escalation point in the manager's absence and ensuring service continuity.

The role covers coordinating installations, monitoring power and cooling, responding to tickets, guiding junior staff, and maintaining compliance with SOC 2, ISO 27001,