On-Site Data Center Operations Lead

Storcom, Inc.; Scottsdale (AZ); On-site; USD 77,000 - 93,000; Full time

Job summary

Storcom, Inc. seeks a Lead Specialist, Data Center Operations to manage on-site data center operations, provide hands-on technical support, and lead the team during the manager’s absence. This full-time, on-site role reports to the Sr Manager, Data Center Operations in Scottsdale, AZ.

Responsibilities include supervising daily activities, coordinating ticket responses, and ensuring regulatory compliance. The candidate should have a strong leadership background and extensive networking experience

Qualifications

• Bachelor’s degree or technical certification, or equivalent years of related work experience.
• 7-9 years networking experience in data-center or technical-support environments.
• Proven experience leading people or escalation teams.
• Strong customer service orientation and interpersonal skills.
• Excellent written and verbal communication during escalations.
• Willingness to work holidays and additional shifts as required.
• Legally eligible to work in the United States without visa sponsorship.

Responsibilities

• Assist with technology installation, including securing cabinets, racking equipment, and cabling devices.
• Provide on-site customer service to clients working within the data center.
• Understand and follow defined standard operating procedures.
• Respond to and update tickets in accordance with department procedures.
• Perform initial device provisioning and OS deployment and basic network troubleshooting.
• Escalate issues promptly and coordinate resolution within service levels.
• Coordinate incident response and cross-functional communication as needed.

Skills

Networking experience

Leadership

Customer service

Communication

Multitasking

Holiday coverage

Education

Bachelor’s degree or technical certification

Job description

Storcom, Inc. seeks a Lead Specialist, Data Center Operations to manage on-site data center operations, provide hands-on technical support, and lead the team during the manager’s absence. This full-time, on-site role reports to the Sr Manager, Data Center Operations in Scottsdale, AZ.

Responsibilities include supervising daily activities, coordinating ticket responses, and ensuring regulatory compliance. The candidate should have a strong leadership background and extensive networking experience