Data Center Operations Lead — Hands-On Tech Leader

EOS IT Solutions; Ashburn (VA); On-site; USD 35,817 - 49,593; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Snacks and beverages

10 Days of Paid Time Off

12 Paid Holidays

Sick Days after 90 days

401(k) with company match

Job summary

EOS IT Solutions seeks a hands-on Data Center Technician Lead to oversee operations across enterprise data centers in Ashburn, VA. You will diagnose hardware and network issues and mentor a team to ensure SLA-driven service delivery.

The role requires strong CLI skills (Cisco IOS/NX-OS, Linux), experience with server/storage hardware, and a focus on reliability, safety, and accurate documentation. Some travel between sites may be required.

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
• 5+ years of IT support, hardware diagnostics, and repair in enterprise environments.
• Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).

Responsibilities

• Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incident resolution, root‑cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross‑functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

Skills

CLI proficiency

Technical leadership

Troubleshooting

Communication

Customer focus

Travel flexibility

Education

Associate degree in technical discipline

Tools

Cisco IOS

NX-OS

iDRAC

iLO

SNMP

Job description

EOS IT Solutions seeks a hands-on Data Center Technician Lead to oversee operations across enterprise data centers in Ashburn, VA. You will diagnose hardware and network issues and mentor a team to ensure SLA-driven service delivery.

The role requires strong CLI skills (Cisco IOS/NX-OS, Linux), experience with server/storage hardware, and a focus on reliability, safety, and accurate documentation. Some travel between sites may be required.