Data Center Breakfix Lead - 24/7 On-Site Tech Lead

EOS IT Solutions; New Albany (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Meals and snacks provided

10 Days of PTO

12 Paid Holidays

6 Sick Days

401(k) company match

Job summary

EOS IT Solutions is seeking a Data Center Repair Lead to oversee hardware repair and troubleshooting in data center environments. You will lead a team of technicians, coordinate workload, and ensure SLA-driven support through hands-on diagnostics and strong leadership.

The role requires rotating shifts for 24/7/365 operations and may involve up to 10% local travel. Reporting to the Service Manager, you will use CLI tools to diagnose and repair server, storage, and network hardware.

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
• 5+ years of experience in network and server support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.

Responsibilities

• Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability.
• Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations.
• Approve timecards accurately and on time for error-free billing.
• Lead breakfix network operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools to identify and resolve system and network issues.
• Oversee physical hardware repair, including component-level replacements.
• Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

Skills

Leadership

People management

CLI proficiency

Network troubleshooting

Server hardware repair

Storage hardware repair

Linux shell

Documentation

Education

Associate degree (technical)

Tools

Cisco CLI

iDRAC

iLO

Linux shell

Job description

EOS IT Solutions is seeking a Data Center Repair Lead to oversee hardware repair and troubleshooting in data center environments. You will lead a team of technicians, coordinate workload, and ensure SLA-driven support through hands-on diagnostics and strong leadership.

The role requires rotating shifts for 24/7/365 operations and may involve up to 10% local travel. Reporting to the Service Manager, you will use CLI tools to diagnose and repair server, storage, and network hardware.