Data Center NetOps Lead — 24/7 Mission-Critical Operations

EOS IT Solutions; Rosemount (MN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Job summary

EOS IT Solutions is seeking a Data Center NetOps Lead in Minnesota to oversee hardware repair and troubleshooting across large-scale environments. You will lead a team of technicians, perform advanced diagnostics with CLI tools, and ensure SLA-driven service delivery in a 24/7 setting.

Travel up to 10% may be required. A technical Associate degree or higher and 5+ years in IT support with leadership are required, along with Cisco CLI/Linux/iDRAC/iLO proficiency.

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands‑on experience in data center operations or IT support.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• Strong proficiency with CLI‑based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem‑solving skills and ability to work under pressure in high‑availability environments.
• Strong communication and leadership skills with a customer‑focused mindset.

Responsibilities

• Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component‑level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross‑functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

Skills

Data Center Operations

Network Troubleshooting

CLI Proficiency

Leadership

Education

Associate degree or higher (technical)

Tools

Cisco CLI

Linux Shell

iDRAC

iLO

Job description

EOS IT Solutions is seeking a Data Center NetOps Lead in Minnesota to oversee hardware repair and troubleshooting across large-scale environments. You will lead a team of technicians, perform advanced diagnostics with CLI tools, and ensure SLA-driven service delivery in a 24/7 setting.

Travel up to 10% may be required. A technical Associate degree or higher and 5+ years in IT support with leadership are required, along with Cisco CLI/Linux/iDRAC/iLO proficiency.