Senior Data Center Network Operations Lead (24/7)

Socket.dev; Columbus (OH); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Meals, snacks, drinks, and desserts

10 Days of PTO

12 Paid Holidays

6 Sick Days

401(k) with $2,500 match

Job summary

EOS IT Solutions is seeking a hands-on Data Center Network Operations Lead to oversee hardware repair, troubleshooting, and fiber deployment activities across large-scale environments. You will lead a team of technicians, manage incidents, and ensure SLA-driven delivery using CLI diagnostics on Cisco/Linux platforms.

This role involves rotating shifts to support 24/7/365 operations and may require up to 10% travel domestically.

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands‑on experience in data center operations or IT support.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI‑based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing fiber, server, storage, and network hardware.

Responsibilities

• Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1–3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations.
• Provide technical support and guidance for fiber splicing activities, including single-mode, multi-mode, and ribbon fiber applications.
• Support testing and validation activities using OTDR, OLTS, power meters, and visual fault locators.
• Assist in the review and interpretation of OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.

Skills

People management

CLI proficiency

Fiber troubleshooting

Hardware diagnostics

Communication

Education

Associate degree or higher in technical discipline (or equivalent)

Tools

Cisco CLI

Linux shell

iDRAC

iLO

Job description

EOS IT Solutions is seeking a hands-on Data Center Network Operations Lead to oversee hardware repair, troubleshooting, and fiber deployment activities across large-scale environments. You will lead a team of technicians, manage incidents, and ensure SLA-driven delivery using CLI diagnostics on Cisco/Linux platforms.

This role involves rotating shifts to support 24/7/365 operations and may require up to 10% travel domestically.