Data Center Operations Lead for AWS Cloud Infra

Amazon Inc.; Lithia Springs (GA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. in Lithia Springs, GA is seeking a technology manager to lead a data center operations team responsible for cloud infrastructure.

You will mentor staff, devise strategic plans, sponsor projects, and propose technical solutions while managing hardware and network diagnostics and participating in on-call rotations. The role requires 4+ years IT experience and 2+ years of people management, with travel between data center sites.

Qualifications

• 4+ years IT experience or Bachelor's degree in CS/Engineering
• 2+ years people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of diverse teams across locations
• Develop career paths for employees and update internal tools
• Recruit and train data technicians to ensure staffing
• Oversee day-to-day data center operations including shift and logistics
• Be the go-to SME for data center operations
• Ensure operational KPIs and metrics are met
• Drive process improvements and automation
• Lead large-scale outage activities and be the call leader
• Improve workflows and throughput for data centers operations
• Document and oversee policies to meet SLAs
• Coordinate on-call schedules and leave coverage
• Maintain customer experience quality and efficiency

Skills

People management

Data center operations

Technical leadership

Education

Bachelor's degree in CS/Engineering

Job description

Amazon Data Services, Inc. in Lithia Springs, GA is seeking a technology manager to lead a data center operations team responsible for cloud infrastructure.

You will mentor staff, devise strategic plans, sponsor projects, and propose technical solutions while managing hardware and network diagnostics and participating in on-call rotations. The role requires 4+ years IT experience and 2+ years of people management, with travel between data center sites.