Data Center Operations Lead: 24/7 Reliability & Leadership

TierPoint; Upper Macungie Township (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

TierPoint in the United States is seeking a Data Center Supervisor to oversee day-to-day data center operations and ensure 24/7 reliability. You will manage staffing, monitor infrastructure, and drive improvements across hardware assets owned by TierPoint and customers.

This role requires leadership, proactive incident response, and coordination with internal teams and external partners to maintain service levels.

Qualifications

• 3-5 years progressive experience in a technology-based customer support in a mission critical operations environment.
• Previous leadership or mentoring experience.

Responsibilities

• Operational Management: Coordinate and supervise data center activities, ensuring optimal performance and uptime.
• Team Leadership & Coordination: Supervise and mentor a team of technicians, providing technical guidance and support; oversee staffing plans and employee communications.
• Monitoring & Equipment Maintenance: Oversee preventative maintenance schedules for electrical, mechanical, and cooling systems; work with vendors for installations, upgrades and repairs.
• Incident Management & Troubleshooting: Respond to and resolve technical issues, coordinate with TierPoint teams to address failures and service interruptions; document root cause analyses.
• Security & Compliance: Adhere to data center security policies, maintain records, and ensure compliance with PCI, ISO 27001, SOC 2 and other regulatory requirements.

Skills

Team leadership

Incident management

Troubleshooting

Job description

TierPoint in the United States is seeking a Data Center Supervisor to oversee day-to-day data center operations and ensure 24/7 reliability. You will manage staffing, monitor infrastructure, and drive improvements across hardware assets owned by TierPoint and customers.

This role requires leadership, proactive incident response, and coordination with internal teams and external partners to maintain service levels.