Supervisor, Data Center Operations

TierPoint; Upper Macungie Township (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

TierPoint in the United States is seeking a Data Center Supervisor to oversee day-to-day data center operations and ensure 24/7 reliability. You will manage staffing, monitor infrastructure, and drive improvements across hardware assets owned by TierPoint and customers.

This role requires leadership, proactive incident response, and coordination with internal teams and external partners to maintain service levels.

Qualifications

• 3-5 years progressive experience in a technology-based customer support in a mission critical operations environment.
• Previous leadership or mentoring experience.

Responsibilities

• Operational Management: Coordinate and supervise data center activities, ensuring optimal performance and uptime.
• Team Leadership & Coordination: Supervise and mentor a team of technicians, providing technical guidance and support; oversee staffing plans and employee communications.
• Monitoring & Equipment Maintenance: Oversee preventative maintenance schedules for electrical, mechanical, and cooling systems; work with vendors for installations, upgrades and repairs.
• Incident Management & Troubleshooting: Respond to and resolve technical issues, coordinate with TierPoint teams to address failures and service interruptions; document root cause analyses.
• Security & Compliance: Adhere to data center security policies, maintain records, and ensure compliance with PCI, ISO 27001, SOC 2 and other regulatory requirements.

Skills

Team leadership

Incident management

Troubleshooting

Job description

Overview

As a Data Center Supervisor, you will oversee day-to-day data center operations to ensure reliable, 24/7 performance. This role includes managing staffing, testing and maintaining facility infrastructure, and ensuring consistent service delivery and quality standards. You will be responsible for all hardware assets, including both company-owned and customer-owned equipment, and will drive ongoing operational improvements. The position also involves documenting, tracking, and resolving issues in a timely manner to maintain system stability. Success in this role requires managing multiple projects simultaneously and coordinating effectively with internal teams and external partners in a fast-paced environment.

Overview

As a Data Center Supervisor, you will oversee day-to-day data center operations to ensure reliable, 24/7 performance. This role includes managing staffing, testing and maintaining facility infrastructure, and ensuring consistent service delivery and quality standards. You will be responsible for all hardware assets, including both company-owned and customer-owned equipment, and will drive ongoing operational improvements. The position also involves documenting, tracking, and resolving issues in a timely manner to maintain system stability. Success in this role requires managing multiple projects simultaneously and coordinating effectively with internal teams and external partners in a fast-paced environment.

Responsibilities

Operational Management:

• Coordinate and supervise data center activities, ensuring optimal performance and uptime.
• Implement and enforce best practices for infrastructure maintenance, hardware management, and environmental monitoring.
• Monitor power usage, cooling, and space capacity to ensure efficiency and prevent system failures.
• Maintain and update documentation related to policies, procedures, and compliance requirements.

Team Leadership & Coordination:

• Supervise and mentor a team of technicians, providing technical guidance and support.
• Provides quality internal and external customer service surrounding the Company values.
• Maintain staffing plan to meet business needs and objectives.
• Define employee goals and objectives.
• Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews.
• Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance.
• Oversee and drive projects to on-time completion.
• Plan and coordinate maintenance activities.

Monitoring & Equipment Maintenance:

• Oversee preventative maintenance schedules for electrical, mechanical, and cooling systems.
• Work with vendors and contractors for equipment installations, upgrades, and repairs.
• Monitor and respond to alerts related to power, cooling, and IT infrastructure.
• Conduct routine inspections and preventive maintenance to ensure system reliability.

Incident Management & Troubleshooting:

• Respond to and resolve technical issues, system failures, or emergency situations efficiently.
• Coordinate with all Tierpoint teams to address system failures and service interruptions.
• Document root cause analysis and follow-up actions for recurring issues.
• Diagnose and resolve hardware, connectivity, and environmental issues.

Security & Compliance:

• Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Maintain compliance with industry standards such as, PCI, ISO 27001, SOC 2, and other regulatory requirements.
• Work with compliance teams to prepare for audits and implement necessary corrective actions.
• Other duties as assigned.

Qualifications

General:

• A minimum of 3 - 5 years progressive experience in a technology-based customer support in a mission critical operations environment.
• Previous leadership or mentoring experience.