Data Center Operations Engineer - 24/7

Amazon Data Services, Inc.; Herndon (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Data Services, Inc. is seeking a candidate to support the Facility Operations Center responsible for 24x7 monitoring of data center infrastructure. This role ensures availability and reliability by coordinating with on-site teams and enforcing Change Management policies.

Responsibilities include alarm handling, RAID responses, and maintaining clear communications during emergency and normal operations. A US Citizen with TS/SCI clearance is required.

Qualifications

• 2+ years of relevant work experience.
• Experience in technical support, or troubleshooting and documenting findings.
• 1+ years of customer facing IT role or physical security systems/infrastructure work experience.
• Current, active TS/SCI US Government Security Clearance.
• Experience with BMS and EPMS control systems and data collection or trending.
• 2+ years of Microsoft Office products and applications experience.
• 3+ years of customer service experience.

Responsibilities

• Able to properly respond, acknowledge, investigate, and dispatch critical alarms.
• Monitor the facility infrastructure platform.
• Perform change management tasks.
• Create and issue tickets.
• Follow verbal and written directions.
• Have an intermediate level of understanding of critical infrastructure.
• Proficient computer and communication skills.

Skills

Technical support

Troubleshooting

Customer-facing IT

Security clearance

Tools

BMS

EPMS

Job description

Amazon Data Services, Inc. is seeking a candidate to support the Facility Operations Center responsible for 24x7 monitoring of data center infrastructure. This role ensures availability and reliability by coordinating with on-site teams and enforcing Change Management policies.

Responsibilities include alarm handling, RAID responses, and maintaining clear communications during emergency and normal operations. A US Citizen with TS/SCI clearance is required.