24/7 Facility Operations Center Engineer, InfraOps

Amazon Inc.; Denver (CO); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Facility Operations Center Engineer for the ADC InfraOps FOC to support 24x7 monitoring and management of data center physical infrastructure.

The role emphasizes rapid alarm response, incident escalation, and coordination with onsite operations teams. The ideal candidate will have 2+ years in related roles, with TS/SCI clearance, and a background in infrastructure and IT operations.

Qualifications

• 2+ years of relevant work experience
• Experience troubleshooting and documenting findings
• 1+ years of customer facing IT role or physical security systems/infrastructure work experience
• Current, active US Government Security Clearance of TS/SCI with Polygraph
• 4+ years of data center engineering experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Experience in data center engineering
• Experience troubleshooting and debugging technical systems
• 3+ years of customer service experience
• 3+ years of Microsoft Office products and applications experience

Responsibilities

• Respond, acknowledge, investigate, and dispatch critical alarms
• Monitor the facility infrastructure platform
• Perform change management tasks
• Create and issue tickets
• Follow verbal and written directions
• Have an intermediate level of understanding of critical infrastructure
• Proficient computer and communication skills
• Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment

Job description

Amazon Data Services, Inc. is seeking a Facility Operations Center Engineer for the ADC InfraOps FOC to support 24x7 monitoring and management of data center physical infrastructure.

The role emphasizes rapid alarm response, incident escalation, and coordination with onsite operations teams. The ideal candidate will have 2+ years in related roles, with TS/SCI clearance, and a background in infrastructure and IT operations.