24/7 Data Center Operations Engineer – RAID & Infra

Amazon Web Services (AWS); Arlington (VA); On-site; USD 51,000 - 90,000; Full time

Job summary

Amazon Data Services, Inc. in Arlington, VA is seeking a Facility Operations Center support specialist to monitor the data center's physical facilities 24x7 and help ensure high availability.

You will respond to critical alarms, coordinate with onsite teams, and drive RAID processes to maintain service levels. This role requires a US citizen with active TS/SCI clearance with polygraph and includes rotating shifts to cover 24x7 operations in a large-scale environment.

Qualifications

• 2+ years of technical support experience or related IT role
• Experience documenting technical customer issues
• Current, active TS/SCI with Polygraph security clearance

Responsibilities

• Respond, acknowledge, investigate, and dispatch critical alarms
• Monitor the facility infrastructure platform
• Perform change management tasks
• Create and issue tickets
• Follow verbal and written directions
• Have an intermediate understanding of critical infrastructure
• Proficient computer and communication skills
• Support 24x7 rotating shift work

Skills

Technical support

Customer service

Security clearance TS/SCI with Polylog

Microsoft Office

Education

Bachelor's degree in engineering or equivalent

Job description

Amazon Data Services, Inc. in Arlington, VA is seeking a Facility Operations Center support specialist to monitor the data center's physical facilities 24x7 and help ensure high availability.

You will respond to critical alarms, coordinate with onsite teams, and drive RAID processes to maintain service levels. This role requires a US citizen with active TS/SCI clearance with polygraph and includes rotating shifts to cover 24x7 operations in a large-scale environment.