Data Center Operations Associate | 24/7 Critical Support

QTS Realty Trust; Cedar Rapids (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays and paid time off

Job summary

QTS Realty Trust is seeking a Critical Operations Associate to monitor data center systems and support customers on the floor. The role requires shift work to provide 24x7x365 coverage and to escalate issues to senior technicians when needed.

The position emphasizes teamwork, safety, and adherence to company policies while handling mechanical, electrical, and network infrastructure tasks. Training Path: complete career pathing within two years of start date.

Qualifications

• High school diploma or equivalent.
• One or more years of technical training, military training, or equivalent professional work experience.
• Proficiency with MS Office Suite.

Responsibilities

• Monitor operations and assess building systems, ensuring safety and compliance.
• Assist customers on the data center floor in person or by phone.
• Create and update tickets in the ticketing system for alerts and requests.
• Perform routine tours of the facility to verify equipment is operating as designed.
• Support 24x7x365 data center operations and escalate issues as needed.

Skills

Customer focus

Teamwork

Analytical thinking

MS Office

Communication

Education

High school diploma or equivalent

Technical training or equivalent experience

Tools

Ticketing system experience

Job description

QTS Realty Trust is seeking a Critical Operations Associate to monitor data center systems and support customers on the floor. The role requires shift work to provide 24x7x365 coverage and to escalate issues to senior technicians when needed.

The position emphasizes teamwork, safety, and adherence to company policies while handling mechanical, electrical, and network infrastructure tasks. Training Path: complete career pathing within two years of start date.