24/7 Data Center Operations Associate

QTS Data Centers; Denver (CO); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Roth 401(k) matching

Paid holidays

PTO

Stock Purchase Plan

Tuition Reimbursement

Wellness Program

Parental Leave

Military Benefits

Job summary

QTS Data Centers in Colorado is seeking a Critical Operations Associate to monitor and support our 24x7 data centers. You will assist customers on the floor, help with equipment installs, and handle tickets in our service desk, escalating issues to senior technicians when needed.

The role requires willingness to work shift hours, basic technical training, and familiarity with MS Office; a high school diploma or technical training is acceptable.

Qualifications

• High school diploma or equivalent professional experience.
• At least one year of technical training or equivalent work experience.
• Proficiency with MS Office Suite.

Responsibilities

• Monitors building systems and assists customers on the Data Center floor.
• Supports customer equipment installs and handles low/medium priority tickets.
• Escalates alerts to senior technicians and follows up on requests.
• Performs other tasks as assigned.

Skills

Electrical concepts

Mechanical concepts

Network concepts

Customer focus

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

QTS Data Centers in Colorado is seeking a Critical Operations Associate to monitor and support our 24x7 data centers. You will assist customers on the floor, help with equipment installs, and handle tickets in our service desk, escalating issues to senior technicians when needed.

The role requires willingness to work shift hours, basic technical training, and familiarity with MS Office; a high school diploma or technical training is acceptable.