Data Center IT Operations Lead

Kaiser Permanente; Silver Spring (MD); On-site; USD 143,600 - 185,790; Full time

Job summary

Kaiser Permanente in Silver Spring, MD is seeking a Senior Manager for IT Support to lead technical operations in their data center. This role requires expertise in critical electrical and mechanical infrastructure while managing teams for optimal system performance and reliability.

The ideal candidate will have a strong background in IT support, vendor management, and incident response, ensuring high operational standards in a mission-critical environment. A degree in a relevant field and supervisory experience are essential for success in this position.

Qualifications

• Minimum two years of supervisory experience.
• Eight years of IT experience in support or operations environment.

Responsibilities

• Oversight of service delivery process for IT support.
• Problem management and troubleshooting of issues.
• Compliance management and process improvement.

Skills

Supervisory experience

Critical facilities operations

Incident response

Vendor management

Education

Bachelor’s degree in Computer Science, Engineering or related field

Professional certifications (CFM, FMP, PMP)

Tools

BMS platforms

UPS systems

Electrical distribution

Job description

Kaiser Permanente in Silver Spring, MD is seeking a Senior Manager for IT Support to lead technical operations in their data center. This role requires expertise in critical electrical and mechanical infrastructure while managing teams for optimal system performance and reliability.

The ideal candidate will have a strong background in IT support, vendor management, and incident response, ensuring high operational standards in a mission-critical environment. A degree in a relevant field and supervisory experience are essential for success in this position.