Data Center Incident & Uptime Coordinator

Together Computer Inc; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Startup equity

Health insurance

Competitive benefits

Job summary

Together AI is seeking a detail-oriented Data Center Operations professional to manage and track break/fix activities across multiple data center locations. You will coordinate with on-site technicians, remote hands teams, vendors, and engineering groups to resolve incidents swiftly and maintain uptime.

Responsibilities include monitoring incident queues, maintaining asset records, and generating status reports.

Qualifications

• Experience in data center operations, IT infrastructure, or hardware support.
• Strong knowledge of server, storage, and networking hardware.
• Experience with ticketing systems such as ServiceNow, Jira, or Remedy.
• Ability to manage multiple priorities across several sites.
• Excellent communication and organizational skills.
• Familiarity with SLA management and incident escalation processes.
• Proficiency with Excel, reporting dashboards, and inventory tracking tools.

Responsibilities

• Track and manage all break/fix incidents across multiple data centers.
• Monitor ticket queues and ensure SLA compliance for incident response and resolution.
• Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups.
• Maintain accurate records of failed hardware, replacements, RMAs, and repair status.
• Escalate critical outages and recurring infrastructure issues to leadership and engineering teams.
• Schedule and oversee maintenance windows and emergency repair activities.
• Provide daily/weekly operational status reports and incident summaries.
• Ensure all work follows data center operational procedures and change management policies.
• Identify trends in hardware failures and recommend process improvements.

Skills

Data center operations

IT infrastructure

Hardware support

Ticketing systems

Multi-site coordination

Communication

SLA management

Excel & dashboards

Education

ITIL Certified

CompTIA Server+

Network+

Tools

ServiceNow

Jira

Remedy

Job description

Together AI is seeking a detail-oriented Data Center Operations professional to manage and track break/fix activities across multiple data center locations. You will coordinate with on-site technicians, remote hands teams, vendors, and engineering groups to resolve incidents swiftly and maintain uptime.

Responsibilities include monitoring incident queues, maintaining asset records, and generating status reports.