Data Center Inside Sales Specialist

Legrand; Conover (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Legrand is seeking an Inside Sales Representative to join the Data Center Power and Control Team in Conover, NC. You will sell distributed, non-distributed, custom and special purchase products via inbound calls and provide customer care and pre-sales technical support for connectivity products.

Responsibilities include outbound activity and territory/account management to meet sales targets. The role emphasizes building rapport, coordinating with field sales, and leveraging CPQ and Salesforce

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and experience.
• 0-2 years of customer service or sales experience.

Responsibilities

• Coordinates with field sales team members to understand customers' unique needs and potential sales opportunities.
• Reaches out to customers to promote new and existing products and services, offer special discounts and promotions, or provide essential account management services.
• Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets.
• Develops connections with customers and may conduct field visits.
• Develops new prospects and interacts with existing customers primarily by phone to increase the sales of our products and/or services.
• May participate in sales efforts as part of a larger team.
• Maintains accurate and timely reporting of information.
• Utilizes established Company processes and reports to accurately enter orders placed by Distribution customers in a timely manner.
• Communicates effectively with the field sales representatives, Project Managers, and rep firms to enable them to successfully follow up on quotes, opportunities, and issue resolution in the field.
• Utilizes established Company processes to qualify, probe, up-sell and cross-sell the full range of connectivity products to customers.
• Completes other assignments or projects as assigned by management.
• Achieves or exceeds sales quotas and goals.
• Performs Quarterly Business Reviews around territories and sales goals.
• Utilizes CPQ for all quotes.
• Consults with Supervisor for resolution agreement concerning out-of-the-ordinary customer issues or customer spiff program design.
• Achieves daily outbound call quota.
• Creates sales strategy, reporting, and pipeline for assigned accounts.
• Provides Supervisor and other sales management staff with timely trip reports, call interaction reports, and forecasting data for their territory.
• Provides coverage for other sales department members as needed to provide our customers with uninterrupted service due to lower manpower levels.
• Resolves customer complaints by investigating problems, developing solutions and making recommendations to management for resolution.

Skills

Account Management

Customer Acquisition

Inside Sales

Relationship Development

Sales Promotions

Customer Service

Education

Bachelor's degree preferred or equivalent

Tools

Microsoft Office

Salesforce CRM

Job description

Legrand is seeking an Inside Sales Representative to join the Data Center Power and Control Team in Conover, NC. You will sell distributed, non-distributed, custom and special purchase products via inbound calls and provide customer care and pre-sales technical support for connectivity products.

Responsibilities include outbound activity and territory/account management to meet sales targets. The role emphasizes building rapport, coordinating with field sales, and leveraging CPQ and Salesforce