Datacenter Technician

HCLTech; Houston (TX); On-site; USD 52,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

10 days PTO per year

10 paid holidays per year

Job summary

HCLTech is seeking an Infrastructure Repair Technician to maintain and repair data center infrastructure and equipment. You will troubleshoot hardware issues, perform repairs and component replacements, and manage tickets to ensure timely resolutions in a fast-paced data center environment.

You will collaborate with cross-functional teams, document all work, monitor queues, and participate in on-call rotations.

Qualifications

• 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong technical background in computer hardware, networking, and troubleshooting.
• Excellent problem-solving and analytical skills.
• Able to work in a fast-paced, dynamic environment.

Responsibilities

• Troubleshoot and diagnose hardware problems on servers, storage systems, and network devices.
• Perform repairs and replacements of faulty components (server hardware, storage, network devices).
• Manage and close tickets with accurate documentation in the ticket portal.
• Participate in root cause analysis with cross-functional teams to address underlying issues.
• Collaborate with technicians, engineers, and stakeholders to resolve complex issues and escalate when needed.
• Suggest process improvements to optimize efficiency and quality of work.
• Monitor task queues and ticketing system to promptly identify and resolve issues.
• Document all work performed and maintain up-to-date records.
• Maintain inventory of network devices, spare parts, and RMA equipment.
• Participate in training to stay current with technologies.
• Follow safety procedures when working with electrical/mechanical equipment.
• Provide exceptional customer service to internal stakeholders.
• Participate in on-call rotation and after-hours support as scheduled.
• Travel up to 15% of the time for operational support and training.

Skills

Server hardware

Networking

Troubleshooting

Problem solving

Education

Degree in Computer Science/Engineering or related field

Job description

An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.

Key Responsibilities:

Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.

Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to:

Server hardware (e.g., GPU, CPU, Motherboard)

Storage systems (e.g., Hard Drives, SSDs)

Network devices (e.g., Switches, Routers, Firewalls)

Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.

Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.

Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.

Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.

Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.

Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.

Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.

Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.

Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.

Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.

On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.

Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.

Requirements:

Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.

2+ years of experience in computer hardware, networking, and troubleshooting

Strong technical background in computer hardware, networking, and troubleshooting

Excellent problem-solving and analytical skills

Ability to work effectively in a fast-paced, dynamic environment

Strong communication and interpersonal skills

Ability to lift up to 40 pounds and work in a physically demanding environment

Degree in Computer Science, Engineering, or related field preferred

Preferred Qualifications:

2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.