Data Center Incident Commander

Switch; Las Vegas (NV); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Switch seeks an Incident Commander to lead regional response during active data center incidents. You will coordinate Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, DCOF, CLRM, and customer-facing teams to align incident objectives and restoration priorities.

Maintain clear, timely communication, identify escalation needs, and drive mitigation, restoration, and formal closure. A track record in mission-critical operations is required.

Qualifications

• Experience supporting or leading incident response in data center or infrastructure operations.
• Ability to coordinate technical and operational teams during complex incidents.
• Knowledge of incident management, escalation, mitigation, restoration, and closure.
• Ability to assess changing incident conditions and make impactful decisions.
• Strong communication of incident status, risks, and priorities to stakeholders.
• Ability to lead complex work across teams without direct management authority.
• Relevant experience for a Lead-level role (P4).

Responsibilities

• Lead command and control during active data center incidents within the assigned region.
• Establish incident objectives, priorities, and response direction.
• Coordinate response activities across Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, DCOF, CLRM, and customer-facing teams.
• Maintain clear, timely communication so involved teams understand incident status, priorities, decisions, and next steps.
• Identify escalation needs and align the appropriate teams and resources around mitigation and restoration priorities.
• Drive incidents through mitigation, restoration, and formal closure while maintaining clear ownership of response activities.
• Coordinate with Forensic Engineering after an incident when a Root Cause Analysis is required.
• Support development of the Post Incident Report when an event requires external customer communication.

Skills

Incident response

Cross-team coordination

Clear communication

Decision making under pressure

Team leadership without authority

Prioritization and escalation

Job description

Switch seeks an Incident Commander to lead regional response during active data center incidents. You will coordinate Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, DCOF, CLRM, and customer-facing teams to align incident objectives and restoration priorities.

Maintain clear, timely communication, identify escalation needs, and drive mitigation, restoration, and formal closure. A track record in mission-critical operations is required.