Data Center Ops Lead - Incident Ownership (Remote-Friendly)

Teraswitch; Pittsburgh (Allegheny County); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance.

401(k) with company profit sharing.

Flexible paid time off.

Company holiday benefits.

Job summary

Teraswitch is seeking a Data Center Operations professional to manage incidents, requests, and maintenance from intake to completion. This role emphasizes remote coordination with global teams, on-site and vendor interactions, and precise documentation.

You will monitor alerts, investigate issues, and write clear procedures for runbooks and handoffs. Some occasional hands-on server work may be required. A strong focus on communication and accountability is essential.

Qualifications

• Three or more years of experience in data center operations, infrastructure support, systems support, technical operations, or a similar role.
• Demonstrated ability to write detailed technical procedures that another technician can execute without additional interpretation.
• Experience troubleshooting infrastructure remotely using logs, monitoring platforms, tickets, command-line tools, server-management interfaces, or information supplied by on-site personnel.
• Experience independently owning incidents, service requests, maintenance activities, or technical projects through completion.
• Strong written communication and the ability to provide clear updates to customers, vendors, contractors, and internal technical teams.

Responsibilities

• Own infrastructure incidents, customer requests, maintenance activities, deployments, and operational projects from intake through verified completion.
• Monitor infrastructure alerts, support requests, maintenance activities, and active operational issues.
• Investigate reported server, network, power, cooling, connectivity, deployment, and monitoring problems.
• Gather and interpret information from logs, monitoring platforms, tickets, management interfaces, internal systems, customers, and on-site technicians.
• Perform incident triage, take safe and documented corrective actions, and escalate service-affecting issues when appropriate.
• Communicate directly and professionally with customers during incidents, technical investigations, maintenance events, and service requests.

Skills

Incident ownership

Troubleshooting

Documentation

Clear communication

Server hardware knowledge

Tools

Monitoring platforms

Logs and tickets

IPMI/Redfish/iDRAC/iLO

Job description

Teraswitch is seeking a Data Center Operations professional to manage incidents, requests, and maintenance from intake to completion. This role emphasizes remote coordination with global teams, on-site and vendor interactions, and precise documentation.

You will monitor alerts, investigate issues, and write clear procedures for runbooks and handoffs. Some occasional hands-on server work may be required. A strong focus on communication and accountability is essential.