Data Center Hardware Technician (On-Site)

BGIS; Las Vegas (NV); Vor Ort; USD 43.000 - 45.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401(k) with company match

Paid Time Off

Parental leave

Zusammenfassung

BGIS is seeking a Data Center Technician to join our team in McCarran, NV. You will perform hardware remediation, upgrade support, and on-site configuration of server remote management interfaces in a fast-paced data center.

Qualifications include experience with BMC/iLo/Drac, strong communication, and the ability to manage multiple tickets in a large data center environment. On-call and after-hours work may be required.

Qualifikationen

• Experience with remote console / server management technologies.
• Ability to effectively communicate with customers, technicians and vendors.
• Ability to prioritize a large number of tickets and work independently to resolve issues.
• Experience working with hardware from multiple vendors.
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Work experience in a large data center.
• Knowledge of RAID controller and configuration a plus.
• High level of written and oral fluency in English.

Aufgaben

• Perform physical hardware remediation (Break/Fix).
• Provide hardware upgrade support.
• Confirm hardware issues are fixed after on-site fixes are completed.
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac).
• Work from a ticket queue prioritizing tickets to resolve server issues.
• May require evenings and weekends, sometimes with short notice.
• May be on-call after hours.
• Use the ticket management system effectively.
• This is not remote support; report to a data center location.

Kenntnisse

Remote console/management

Customer/vendor communication

Ticket prioritization

Vendor hardware experience

Ticketing systems (Remedy/ServiceNow)

Large data center experience

RAID configuration knowledge

English fluency

Multitasking

Adapt to changing priorities

Punctual and reliable

MS Office / basic PC tools

Tools

iLO/BMC/Drac management

Remedy

ServiceNow

Jobbeschreibung

BGIS is seeking a Data Center Technician to join our team in McCarran, NV. You will perform hardware remediation, upgrade support, and on-site configuration of server remote management interfaces in a fast-paced data center.

Qualifications include experience with BMC/iLo/Drac, strong communication, and the ability to manage multiple tickets in a large data center environment. On-call and after-hours work may be required.