Onsite Data Center Technician: Hardware & RAID Support

BGIS; Nevada; On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401(k) matching

Paid Time Off

Paid holidays

Disability insurance

Life Insurance

Tuition reimbursement

Parental leave

Gym membership discount

Referral bonus

Job summary

BGIS in McCarran, NV is seeking a Data Center Technician to perform hardware remediation and on-site server configuration. You will work from a ticket queue resolving priority issues in a fast-paced data center environment.

The role requires strong knowledge of remote management interfaces (iLo/BMC/Drac), experience with RAID, and solid English communication. Evening/weekend shifts and on-call duties may apply.

Qualifications

• Experience with remote console / server management technologies such as BMC/iLo/iDrac.
• Strong communication with customers, technicians and vendors.
• Ability to prioritize a large number of tickets and work independently to bring them to a resolution.
• Experience with hardware from multiple vendors.
• Experience with ticketing systems (Remedy, ServiceNow).
• Work experience in a large data center.
• Knowledge of RAID controller and configuration is a plus.
• High level of written and oral fluency in English.
• Excellent verbal and written communication.

Responsibilities

• Perform physical hardware remediation (Break/Fix).
• Provide hardware upgrade support.
• Confirm hardware issues are fixed after on-site fixes are completed.
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required.
• Work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues.
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal).
• May be required for on-call after hours.
• Effectively utilizes the ticket management system.
• This is not a remote support position but requires reporting to a data center location.

Skills

Remote management tools

Communication

Ticket prioritization

Hardware vendors

Ticketing systems

Data center experience

RAID knowledge

English fluency

Multitasking

Tools

Remedy

ServiceNow

BMC/iLo/Drac

Cyclades

Job description

BGIS in McCarran, NV is seeking a Data Center Technician to perform hardware remediation and on-site server configuration. You will work from a ticket queue resolving priority issues in a fast-paced data center environment.

The role requires strong knowledge of remote management interfaces (iLo/BMC/Drac), experience with RAID, and solid English communication. Evening/weekend shifts and on-call duties may apply.