Data Center Technician – Onsite Hardware & Break/Fix

BGIS; Reno (NV); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid Time Off

Job summary

BGIS is seeking a Data Center Technician to join our team at the McCarran, NV data center. This role focuses on hardware remediation, server configuration, and ticket-driven issue resolution in a fast-paced environment.

The ideal candidate will have experience with remote console technologies, multiple vendors, and ticketing systems. Must be able to work evenings or weekends and be on-site at the data center location.

Qualifications

• Experience with remote console / server management technologies (BMC/iLo/iDrac).
• Ability to communicate with customers, technicians and vendors.
• Ability to prioritize a large number of tickets and work independently to resolve.
• Experience with hardware from multiple vendors.
• Experience with ticketing systems (Remedy, ServiceNow).
• Work experience in a large data center.
• Knowledge of RAID controller configuration a plus.
• Fluent in English (written and spoken).
• Must be punctual, reliable, organized and able to multitask.
• Proficiency with MS Office and web browsers.

Responsibilities

• Perform physical hardware remediation (Break/Fix).
• Provide hardware upgrade support.
• Confirm hardware issues are fixed after on-site fixes.
• Configure server remote management interfaces (iLo/BMC/Drac).
• Work on tickets based on priority to resolve server issues.
• Evenings, weekends, or on-call after hours may be required.
• Utilize the ticket management system effectively.
• Not a remote position; reporting to a data center location.

Skills

Server management

Customer communication

Ticket prioritization

Hardware remediation

Vendor coordination

Remedy/ServiceNow

Data center experience

RAID knowledge

MS Office & browsers

Tools

BMC/iLo/iDrac

Remedy

ServiceNow

Job description

BGIS is seeking a Data Center Technician to join our team at the McCarran, NV data center. This role focuses on hardware remediation, server configuration, and ticket-driven issue resolution in a fast-paced environment.

The ideal candidate will have experience with remote console technologies, multiple vendors, and ticketing systems. Must be able to work evenings or weekends and be on-site at the data center location.