Data Center Technician

BGIS

Las Vegas (NV)

On-site

USD 43,000 - 45,000

Full time

10 days ago

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Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid Time Off

Parental leave

Job summary

BGIS is seeking a Data Center Technician to join our team in McCarran, NV. You will perform hardware remediation, upgrade support, and on-site configuration of server remote management interfaces in a fast-paced data center.

Qualifications include experience with BMC/iLo/Drac, strong communication, and the ability to manage multiple tickets in a large data center environment. On-call and after-hours work may be required.

Qualifications

Experience with remote console / server management technologies.
Ability to effectively communicate with customers, technicians and vendors.
Ability to prioritize a large number of tickets and work independently to resolve issues.
Experience working with hardware from multiple vendors.
Experience working within a ticketing system: Remedy, ServiceNow, etc.
Work experience in a large data center.
Knowledge of RAID controller and configuration a plus.
High level of written and oral fluency in English.

Responsibilities

Perform physical hardware remediation (Break/Fix).
Provide hardware upgrade support.
Confirm hardware issues are fixed after on-site fixes are completed.
Perform onsite configuration of server remote management interface (iLo/BMC/Drac).
Work from a ticket queue prioritizing tickets to resolve server issues.
May require evenings and weekends, sometimes with short notice.
May be on-call after hours.
Use the ticket management system effectively.
This is not remote support; report to a data center location.

Skills

Remote console/management

Customer/vendor communication

Ticket prioritization

Vendor hardware experience

Ticketing systems (Remedy/ServiceNow)

Large data center experience

RAID configuration knowledge

English fluency

Multitasking

Adapt to changing priorities

Punctual and reliable

MS Office / basic PC tools

Tools

iLO/BMC/Drac management

Remedy

ServiceNow

Job description

BGIS is looking for a Data Center Technician to join the team in McCarran, NV.BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Purpose Statement: The Data Center Hardware Remediation Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. Center.

RESPONSIBILITIES

Perform physical hardware remediation (Break/Fix)
Provide hardware upgrade support.
Confirm hardware issues are fixed after on-site fixes are completed.
Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required.
Work out of a ticket queue where you'll be working tickets based on priority to resolve logical and physical server issues.
Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)
May be required for on-call after hours.
Effectively utilizes the ticket management system.
This is not a remote support position but requires reporting to a data center location.

Knowledge and Skills

Experience with remote console / server management technologies - BMC/iLo/iDrac/Cyclades/etc.
Ability to effectively communicate with customers, technicians and vendors.
Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.
Experience working with hardware from multiple vendors.
Experience working within a ticketing system: Remedy, ServiceNow, etc.
Work experience in a large data center
Knowledge of RAID controller and configuration a plus
High level of written and oral fluency in English
Excellent verbal and written communication
Must be able to multi-task.
Must be able to adapt to changing priorities, conditions, and circumstances.
Must be punctual and reliable.
Must have good organization, interpersonal, and time management skills.
Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

Physical Demands and Work Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

BGIS is committed to fair and equitable compensation practices. BGIS has different pay ranges for different work locations within the United States which allows us to pay team members competitively and consistently in different geographic markets. The applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The hourly range for this non-exempt position in the US is $31.00-$33.00.

A candidate's salary offer is determined by various factors including, but not limited to relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

Benefits