Data Center Hardware Technician

HCL Technologies Limited; City of Rochester (NY); Presencial; USD 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Pharmacy benefits

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Descripción de la vacante

HCL Technologies Limited is seeking a hands-on IT support professional for a data center role on-site. You will perform racking, decommissioning, and hardware replacement, while maintaining accurate inventories and documentation.

Responsibilities include cabling, power/ cooling checks, and collaboration with remote teams for diagnostics. Qualifications include 1–3 years in a data center, familiarity with ServiceNow/Jira, and willingness to work shifts. Benefits listed below.

Formación

• 1–3 years in hands-on IT support or data center environment.
• Basic knowledge of servers, networking equipment, and structured cabling.
• Comfortable using hand tools and diagnostic devices.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• Ability to lift equipment up to 50 lbs and work in physically demanding environments.
• Good communication and problem‑solving skills.
• Willingness to work in shifts, including nights and weekends, if required.

Responsabilidades

• Perform racking, stacking, and decommissioning of servers, network, and storage equipment.
• Replace hardware components such as hard drives, memory, power supplies, and cables.
• Label, inventory, and document all hardware changes.
• Monitor and manage structured cabling (fiber/copper) installations and patching.
• Assist with power and cooling infrastructure checks.
• Ensure cleanliness, safety, and organization of the data center.
• Respond to service tickets for physical interventions (e.g., system reboots, cable reseating, LED status checks).
• Collaborate with remote teams to provide diagnostics and status updates.
• Escalate issues as needed to appropriate teams.
• Maintain logs of activities and interventions.
• Provide regular reports on equipment status and completed tasks.
• Use monitoring tools and asset management systems as needed.

Conocimientos

IT support experience

Data center knowledge

Structured cabling

Ticketing systems

Educación

Certifications: CompTIA A+ / Network+

Herramientas

ServiceNow

Jira

Descripción del empleo

HCL Technologies Limited is seeking a hands-on IT support professional for a data center role on-site. You will perform racking, decommissioning, and hardware replacement, while maintaining accurate inventories and documentation.

Responsibilities include cabling, power/ cooling checks, and collaboration with remote teams for diagnostics. Qualifications include 1–3 years in a data center, familiarity with ServiceNow/Jira, and willingness to work shifts. Benefits listed below.