Data Center Hardware Diagnostics & RMA Engineer

Nebius B.V.; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Nebius B.V. seeks an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management in our Kansas City data centers.

You will serve as the escalation point for complex server and firmware issues affecting reliability and fleet availability. This hands-on role requires deep diagnostics across enterprise server platforms, root cause analysis, and end-to-end management of warranty processes with OEM vendors.

Qualifications

• 5+ years hands-on enterprise server hardware experience in production data centers.
• Deep understanding of x86 architectures including CPUs, memory, PCIe, storage, GPUs, and power subsystems.
• Strong firmware/BIOS/BMC diagnostics and upgrade experience.
• Advanced Linux command-line troubleshooting and log analysis skills.
• Experience with remote management interfaces (IPMI, iDRAC, iLO).
• Proven ability to manage hardware RMAs and coordinate with OEM vendors.
• Excellent written/spoken English communication.

Responsibilities

• Perform advanced firmware and hardware diagnostics on enterprise server platforms (CPU, memory, PCIe, GPUs, storage, power).
• Troubleshoot complex hardware failures using logs, BMC/IPMI, BIOS diagnostics, and vendor tools.
• Act as escalation point for L1/L2 technicians on high-impact hardware incidents.
• Conduct structured root cause analysis and document findings to prevent repeats.
• Own full RMA lifecycle: validation, warranty claims, vendor coordination, tracking, resolution.
• Interface with OEM vendors to address recurring defects and drive corrective actions.
• Analyze failure trends and report metrics like repeat RMA rates and component reliability.
• Develop and standardize diagnostic playbooks and hardware validation procedures.
• Validate replacement components before redeployment into production.
• Collaborate with data center operations, procurement, and engineering to improve lifecycle processes.
• Contribute to reducing MTTR and fleet-wide reliability through process improvements.

Skills

Enterprise server hardware

Linux troubleshooting

IPMI / iDRAC / iLO

RMA management

Root cause analysis

Vendor coordination

Data center operations

English communication

Tools

BIOS diagnostics tools

Vendor-specific tooling

BMC/IPMI interfaces

Monitoring systems

Job description

Nebius B.V. seeks an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management in our Kansas City data centers.

You will serve as the escalation point for complex server and firmware issues affecting reliability and fleet availability. This hands-on role requires deep diagnostics across enterprise server platforms, root cause analysis, and end-to-end management of warranty processes with OEM vendors.